Introduction
nego77 ("we", "us", "our", "the Platform") operates the online betting and live casino services available at nego77.lat. In doing so, nego77 processes personal data belonging to registered users, prospective users, and visitors to the Platform. This Privacy Policy sets out the categories of personal data we collect, the purposes for which we process it, the grounds on which that processing is lawful, how long we retain it, and the rights available to individuals whose data we hold.
This Policy applies to all users of the nego77 Platform, including players based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other locations in Malaysia. It must be read alongside the nego77 Terms & Conditions, which together govern the terms of your relationship with the Platform.
By creating an account, depositing funds, or otherwise engaging with the nego77 Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the processing of your personal data as described herein. Where processing is based on consent, you retain the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Our core commitment: nego77 will never sell, rent, or otherwise commercially trade your personal data to third parties for their own marketing purposes. Your data is used only to operate and improve your nego77 account and experience.
Definitions
The following terms carry the meanings set out below throughout this Privacy Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person — including name, identification number, contact details, financial information, and device identifiers. |
| "Data Subject" | The individual to whom Personal Data relates — i.e., you, as a registered user or visitor to the nego77 Platform. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, or deletion. |
| "Data Controller" | The entity that determines the purposes and means of processing — in this case, nego77. |
| "Data Processor" | A third party that processes Personal Data on behalf of nego77 under contract and in accordance with nego77's instructions. |
| "KYC Data" | Identity and verification documents collected for Know Your Customer compliance purposes, including government-issued identification and proof of address. |
| "Cookies" | Small text files stored on your device by the nego77 Platform for functional, analytical, or session management purposes. |
Data We Collect
nego77 collects the following categories of personal data in the course of operating the Platform:
3.1 Identity & Contact Data
- Full legal name as it appears on government-issued identification
- Date of birth (collected to verify the minimum age requirement of 21 years)
- Residential address, including city and postcode
- Email address
- Malaysian mobile phone number
- Copies of government-issued identification documents (MyKad, passport) where KYC verification is required
3.2 Financial & Transaction Data
- Deposit and withdrawal transaction records, denominated in MYR
- Payment method details, including FPX account references, DuitNow identifiers, e-wallet account IDs (Touch 'n Go eWallet, Boost, GrabPay), and bank account information (Maybank, CIMB, Public Bank, Hong Leong)
- Account balance history and bonus credit records
- Source-of-funds documentation where enhanced due diligence applies
3.3 Betting & Gaming Activity Data
- Bet history, game session logs, and wager outcomes
- Sports markets accessed (including Liga Super Malaysia, EPL, UFC markets)
- Casino game history, including live dealer sessions and slot activity
- Responsible gambling tool usage, such as deposit limits and self-exclusion requests
3.4 Technical & Device Data
- IP address and approximate geolocation at time of access
- Device type, operating system, and browser type
- Session timestamps, page views, and navigation patterns
- Cookie identifiers and device fingerprinting data where applicable
3.5 Communications Data
- Records of correspondence with nego77 customer support, including live chat transcripts and email exchanges
- Feedback, complaints, and dispute records
- Promotional preference settings and marketing consent records
How We Collect Data
nego77 collects personal data through the following channels:
- Account Registration: Information you provide directly when creating your nego77 account.
- KYC Verification: Documents submitted in response to identity verification requests.
- Financial Transactions: Data generated when you make deposits or request withdrawals via supported Payment Methods.
- Platform Interaction: Automatically collected technical data as you navigate and use the Platform.
- Customer Support: Information you provide when contacting the nego77 support team.
- Third-Party Data Processors: Data shared with nego77 by payment processors, fraud prevention services, and identity verification providers operating as contracted Data Processors under agreements that require them to process data solely for nego77's specified purposes.
nego77 does not purchase Personal Data from data brokers or list providers. All Personal Data held by nego77 has been collected through direct user interaction or through contracted service providers acting on nego77's explicit instructions.
Data Processing
nego77 processes your Personal Data for the following operational purposes:
| Purpose | Data Categories Used |
|---|---|
| Account creation & maintenance | Identity, Contact, KYC |
| Age verification (21+ enforcement) | Date of Birth, KYC Documentation |
| Processing deposits & withdrawals in MYR | Financial & Transaction Data |
| Anti-money laundering (AML) checks | Financial, KYC, Transaction History |
| Fraud detection & prevention | Technical, Financial, Betting Activity |
| Responsible gambling monitoring | Betting Activity, Deposit History, Limit Settings |
| Customer support & dispute resolution | Identity, Communications, Transaction Data |
| Platform personalisation & improvement | Technical, Betting Activity (aggregated) |
| Promotional communications (with consent) | Contact Data, Marketing Preferences |
| Regulatory compliance & record-keeping | All applicable categories |
Legal Basis for Processing
nego77 processes your Personal Data on one or more of the following legal grounds, depending on the specific processing activity:
- Contractual Necessity: Processing required to perform our obligations under the nego77 Terms & Conditions — such as operating your account, processing payments, and delivering betting and gaming services.
- Legal Obligation: Processing required to comply with applicable legal and regulatory requirements, including age verification, anti-money laundering obligations, and record-keeping duties.
- Legitimate Interests: Processing necessary for nego77's legitimate operational interests — such as fraud prevention, platform security, and service improvement — where those interests are not overridden by your rights and interests.
- Consent: Processing carried out on the basis of your explicit consent, particularly in relation to marketing communications and optional personalisation features. You may withdraw consent at any time without affecting the lawfulness of prior processing.
Data Sharing
nego77 does not sell, rent, or trade your Personal Data. We share Personal Data only in the following limited circumstances:
7.1 Contracted Data Processors
nego77 engages third-party service providers as contracted Data Processors to assist in delivering Platform services. These include payment processing intermediaries (covering FPX, DuitNow, e-wallet gateways, and Malaysian banking integrations for Maybank, CIMB, Public Bank, and Hong Leong), identity verification providers, fraud detection services, cloud infrastructure providers, and customer support technology platforms. All Data Processors are bound by data processing agreements requiring them to process Personal Data solely for nego77's specified purposes and to maintain appropriate security standards.
7.2 Legal & Regulatory Disclosures
nego77 may disclose Personal Data where required by applicable law, court order, or lawful request from a competent regulatory or law enforcement authority. nego77 will notify affected users of such disclosures where legally permitted to do so.
7.3 Business Transfers
In the event of a merger, acquisition, or sale of all or part of nego77's business, Personal Data held by nego77 may form part of the transferred assets. Affected users would be notified of any change in data controller in advance of any such transfer taking effect.
We will never: sell your data to advertisers, share your betting activity with your employer or family members, or provide your financial data to third parties for their own commercial use.
Data Retention
nego77 retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, subject to any applicable legal or regulatory retention obligations.
- Active Account Data: Retained for the duration of your account relationship with nego77 and for a period thereafter as required by applicable record-keeping obligations.
- KYC & AML Records: Retained for the period mandated by applicable anti-money laundering regulations, typically a minimum of five (5) years following the end of the account relationship.
- Transaction Records: Retained for a minimum of five (5) years to satisfy financial record-keeping requirements.
- Customer Support Records: Retained for three (3) years from the date of the relevant interaction, unless a dispute or legal matter requires longer retention.
- Marketing Consent Records: Retained for the period you remain an active account holder or until you withdraw consent, whichever is earlier.
When Personal Data is no longer required for any lawful purpose, nego77 will securely delete or irreversibly anonymise that data in accordance with our internal data lifecycle procedures.
Data Security
nego77 implements appropriate technical and organisational measures to protect your Personal Data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include, but are not limited to:
- TLS 1.2 / 1.3 encryption (256-bit) for all data transmitted between your device and the nego77 Platform
- Encryption of sensitive data fields at rest within nego77's database infrastructure
- Role-based access controls limiting employee access to Personal Data on a strict need-to-know basis
- Multi-factor authentication requirements for administrative system access
- Regular security assessments and penetration testing of Platform infrastructure
- Incident response procedures providing for prompt notification of material data security incidents where required by applicable law
While nego77 takes its security obligations seriously, no internet-transmitted data can be guaranteed to be completely secure. You are advised to use a strong, unique password for your nego77 account, to avoid accessing your account on unsecured public networks, and to log out of your account after each session.
User Rights
Subject to applicable law, you have the following rights with respect to your Personal Data held by nego77. To exercise any of these rights, contact our support team at [email protected] with your registered account details and a clear description of your request. nego77 will respond within a reasonable timeframe and may need to verify your identity before processing certain requests.
11.1 Right of Access
You have the right to request a copy of the Personal Data nego77 holds about you and information about how that data is used.
11.2 Right to Rectification
You have the right to request correction of any inaccurate or incomplete Personal Data we hold. Where data accuracy cannot be confirmed, nego77 may restrict processing of the relevant data pending verification.
11.3 Right to Erasure
You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is otherwise unlawful. This right is subject to applicable legal retention obligations — nego77 may be required to retain certain data for a prescribed period regardless of a deletion request.
11.4 Right to Restriction of Processing
You may request that nego77 restrict the processing of your Personal Data in specified circumstances, such as where you contest the accuracy of the data or have objected to processing pending verification of legitimate grounds.
11.5 Right to Withdraw Consent
Where processing is based on your consent — for example, for marketing communications — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
11.6 Right to Object
You have the right to object to processing of your Personal Data where that processing is carried out on the basis of nego77's legitimate interests. nego77 will cease the relevant processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
To exercise any of the above rights, contact: [email protected]. Please include your registered username and a description of your request. Responses will be provided within 30 days of receipt of a verified request.
Minors & Age Restrictions
The nego77 Platform is strictly intended for adults aged 21 years and above. nego77 does not knowingly collect or process Personal Data relating to individuals below the age of 21. Age verification is a mandatory step in the account registration and KYC process, and nego77 reserves the right to request additional documentary proof of age at any time.
Where nego77 discovers or has reasonable grounds to believe that an Account has been opened by or on behalf of an individual below the age of 21, nego77 will immediately suspend the Account, void any associated bets or gaming activity, and take steps to return any deposited real-money funds to the original payment source after deducting any applicable payment processing costs. All Personal Data associated with such an Account will be securely deleted to the extent not required for regulatory reporting.
Third-Party Services
The nego77 Platform integrates third-party services to deliver core functions, including payment gateway providers, live casino game streaming platforms, and customer support tools. Where those third parties operate as Data Processors, they do so under data processing agreements with nego77. Where a third party operates independently as a Data Controller in its own right — for example, where you are redirected to a payment provider's own interface — that party's privacy practices are governed by its own privacy policy, not this one.
nego77 takes reasonable steps to ensure that third-party processors maintain data security and privacy standards consistent with nego77's own obligations. However, nego77 cannot accept responsibility for the independent privacy practices of external parties operating outside the scope of nego77's Data Processor agreements.
Policy Amendments
nego77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or operational requirements. The effective date at the top of this page will be updated whenever a revised version is published.
Material changes to this Privacy Policy — particularly those that affect how we use your data or your privacy rights — will be communicated to registered users via the email address associated with their Account prior to taking effect. Where changes are minor or clarificatory in nature, they will take effect upon publication without individual notification.
Your continued use of the nego77 Platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree to the updated Policy, you should discontinue use of the Platform and request closure of your Account.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy, your Personal Data, or the exercise of your data rights, please contact the nego77 data protection team. Our customer support team is available 24 hours a day, 7 days a week, including Malaysian public holidays, operating on Malaysian Standard Time (GMT+8 / MYT).
Email: [email protected] | Hours: 24/7 — GMT+8 (MYT) | Subject Line: Privacy Request — [Your Username]
Please include your registered account username, a description of your request or concern, and any supporting details that will assist our team in identifying your data and processing your request efficiently. nego77 will acknowledge receipt of privacy requests within five (5) business days and will aim to resolve all requests within thirty (30) calendar days.